Sky
Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe’s leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work.
** Please note, this role will require you to work shifts across 7 days **
What you’ll do:
- Supervise day to day operations of the Fraud Team, ensuring that daily tasks and work streams are resourced appropriately, prioritised and carried out efficiently within agreed timescales, whilst maintaining excellent operational performance
- Drive continual process improvement within the Fraud Team and be a subject matter expert when representing the Fraud function across Sky. Assist as necessary in the provision of ongoing learning for Fraud Analysts, and of fraud training and awareness to other business areas
- Carry out Line Management duties to a team of Fraud Analysts, providing the link between Fraud Analysts and Fraud Leads, ensuring effective communication across the whole team with appropriate and timely escalation to Fraud Leads as needed
- Support Fraud Leads in all operational aspects, which may include reporting, data analysis, ad hoc investigations, and new business development, in support of the Fraud Strategic Plan
- Assess cases generated by the Fraud Management System (FMS) for unusual or suspicious activity in relation to application, payment and usage screening to prevent abuse and loss of revenue across multiple Sky products
- Work rotational shift patterns and 24/7 on call cover, to ensure appropriate coverage to support current and new business needs across all products and services
What you’ll bring:
- Strong analytical experience within a fraud prevention role, with experience and knowledge from the communications industry a highly desirable quality
- Understanding or knowledge of Sky’s products and services alongside an awareness of current, possible future fraud trends and their potential impact on Sky and its customers
- A high level of personal integrity, confidentiality and accountability as warranted by the sensitive nature of working in Fraud. You will conduct yourself in a collaborative, confident and professional manner when representing Fraud internally and at industry level. You will be a positive role model who consistently demonstrates the Sky values
- Proven skills in time management and prioritisation, with the ability to respond to tight deadlines and real-time decision-making, whilst maintaining flexibility and accuracy
Customer Service Group
In our Customer Service Group Team, we aim to offer the best customer service through our amazing people. Whether you’re a frontline colleague speaking to a customer, or one of brilliant support people, you’ll have the passion for creating great experiences for our people and our customers. We help connect our customers to the products and entertainment that they love, and as part of our fast-paced team, no two days are the same.
The Rewards:
There’s a reason people can’t stop talking about #LifeAtSky. Our great range of rewards really are something special, here are just a few:
- Sky Q, for the TV you love all in one place
- A generous pension package
- Private healthcare
- Discounted mobile and broadband
How you'll work:
We know the world has changed, and we want to offer our employees the chance to collaborate at our unique office spaces, whilst enjoying the convenience of working from home.
We've adopted a hybrid working approach to give more flexibility on where and how we work. You'll find out more about what this means for this role during the recruitment process.
Your office base:
Osterley:
Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There’s also plenty of bike shelters and showers.
On campus, you’ll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon.
Or
Dunfermline
We’re just off Forth Road Bridge in a bustling business park 10 minutes from Rosyth train station. If you’re not catching the train don’t worry, there’s plenty of secure onsite parking for cars, motorbikes and bicycles!
You’ll be well fed at our subsidised canteen, and you can keep in shape at our onsite gym, play a game of pool and make use of our handy corner shop.
Inclusion:
Recognised as an ‘Inclusive Top 50 Employer’ and a ‘Times Top 50 Employer for Women’, we’re working hard to ensure we’re a truly inclusive place to work. This means we don’t just look at your CV. We’re more focused on who you are and the potential you’ll bring to Sky. We also know that everyone has a life outside work, so we’re happy to discuss flexible working!
And we’ll do everything we can to support you during your application. If you need us to make any adjustments to our recruitment process, speak to our recruitment team who will be happy to support you
To apply for this job please visit uk.whatjobs.com.