Purpose of Role
Delivery of all Company services to Ramsdens customers following Branch Manager instruction and Company Procedures
Summary of Main Tasks
Serve customers in line with Company processes and procedures, offering the best possible service and ensuring customer requirements are met at all times
Action any additional tasks as directed by Branch Manager or Area Manager, ie banking, branch housekeeping, window displays
Report any suspicious behaviour to Branch Manager, either internal or external, communicate any stock or cash discrepancy immediately
Ensure personal presentation standards are met and uniform is kept clean and in good condition
Actively participate in branch promotions
Report all customer complaints to Branch Manager
Keep up to date with Branch emails during shift
Participate in branch training activities to ensure existing and new products are fully understood
Identify personal training needs to Branch Manager
Note: This Job Description is not a definitive or exhaustive list and tasks may develop and change over time
PERSON SPECIFICATION
CRITERIA
Desirable
Essential
Team Work
Be able to demonstrate how you have made a contribution to a successful team
Have previous experience of working in a small team
Show willingness to help and support team goals
Time Management
Be able to demonstrate how you have managed your own priorities in a work situation
Be able to demonstrate how you manage your day to day priorities either at work or home
Sales Ability
Previous experience of selling within a retail or Financial Services environment
Able to work to targets and follow agreed negotiation techniques
Customer Focus
Have previous face-to-face customer experience
Can clearly articulate your opinion of excellent customer service
Show an understanding of the practical meaning of ‘the customer always comes first’
Communication
Have good listening skills
Be able to solve basic customer and colleague communication issues
Can take instruction and communicate confidently with colleagues and customers
PC Skills
Have knowledge of menu driven computer systems
Have basic knowledge of both the operation of a PC and keyboard skills
Flexibility
Be fully prepared to work additional hours at short notice in other branches
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