DIO Business Support Officer – Defence Infrastructure Organisation – Rosyth

Defence Infrastructure Organisation

The Defence estate is one of the largest landholdings in the UK and covers an estimated 1.8% of the UK land mass (200,000+ ha), this is complemented by a significant UK Defence presence overseas. It costs 2.8bn each year to maintain and incorporates 428 major establishments, 148 barracks, 69 ports, 10 naval bases, 37 air stations, 116 runways and approximately 50,000 houses.
If you are a suitably experienced in Business Support and are looking for a new challenge in working within a motivated and professional team, then DIO Estates is for you. Through collaborating with Military colleagues on one of the largest estates in the country, with an extensive overseas portfolio, you will have the opportunity of working on a diverse range of exciting, interesting, and often-challenging projects of National Interest in support of the UK Defence Mission.

Estates are the in-house real estate team within the DIO (part of the UK Ministry of Defence) advising our Military customers on current and future infrastructure needs across a high-profile Public Estate. We acquire, manage, safeguard and dispose of Defence real estate. Our unique customer knowledge and insight of the Defence Estate enables our in-house team of chartered surveyors, town planners, registered valuers and technical staff to provide in-depth advice, adding value to our customers, delivering programmes across England, Scotland, Wales, Northern Ireland and Overseas. This includes but is not limited to: property advice, safeguarding, byelaws, rationalisation programmes, acquisitions, disposals, lease management (20.6M pa), accommodation programmes, commercialisation initiatives, rating (160M pa), valuations and the management of the tenanted estate (13.6M pa).

DIO Estates have five delivery teams, Acquisitions & Disposals (A&D) and A&D Major Projects (MP) collectively delivering a 150M pa Disposals Programme, Accommodation Optimisation Team (AOT) providing strategic residential accommodation advice and support, Land Management Services (LMS) providing a comprehensive land, estate and property management and consultancy service and Specialist Teams (ST) – comprising Overseas, Valuation & Rating and Safeguarding. The delivery teams are supported by a Programme Management Office (PMO) – comprising a Data Management Team (DMT), Programme Delivery Team (PDT) and Business Management Team (BMT)

The Role

We are seeking an energised and suitably experienced Business Support Officer to join an established team within our Estates Division. The successful candidate will be a customer focussed team member, who will collaborate in delivering exciting, varied and often tight time-scaled administrative support for both Estates and the wider UK Ministry of Defence (MOD). The MOD estate provides a wide variety of challenges to expand your business administrative skills and develop your knowledge in this unique estate environment.

The Team

Specialist Teams includes Chartered Surveyors, Registered Valuers, Safeguarding Officers and Business Support professionals who, between them, provide comprehensive land, estate and property management services to the Overseas Estate, Estate wide Valuation & Rating Services, Safeguarding of Defence assets and operational capabilities and a business support services to the Estates Division.

Person specification

The Estates Support Team (EST) sit within Specialist Teams and are accountable for the business and admin support to the Estates 5 Delivery Teams. The EST has Subject Matter Expertise (SME) in: Business Rates, Recruiting, Apprentices, HR Compliance/Guidance, Stakeholder Engagement, Risk Management, Resource Budgets, Training, Finance, IT and Data Management. Based at 10 UK locations, the EST provide crucial services and support to the wider Estates and external customers.

The Estates Support Officer is accountable for ensuring their team adhere and conform with all agreed DIO TLB processes and operating procedures. Provide an efficient administrative support service.
Manage the processing, archiving and monitoring of data regarding acquisitions and disposals on the MOD Estate.
Approving and activating all hirings and lettings on the Infrastructure Management system (IMS).
SME for users on IMS.
Basic system administration tasks on lease admin and e-Terrier.

Duties are split as follows –
5% of the time spent on Leadership and Management of the Estates Division

30% of the time IMS Lease Admin

30% of the time Data Management

20% of the time IMS/CP&F Support

10% of the time Stakeholder Management

5% of the time Other Duties

Desirable Experience & Skills

Working in a Defence environment
Good working knowledge of Microsoft Office

Enviromental Factors/Hazards Associated with the Post

Travel may be required to carry out site visits where you may go on MOD Establishments, residential estates, building sites, agricultural land, training areas and firing ranges etc. The successful Candidate will need to comply with DIO H&S Policies and Procedures.


We’ll assess you against these behaviours during the selection process:
Delivering at Pace
Managing a Quality Service


Highly competitive Pension Scheme with an average employer contribution of 27%.
Alternative working practices such as working from home.
Opportunity to join one of our several D&I Networks. We value diversity and are committed to being an equal opportunities employer.
25 days annual leave rising (1 day per year) to 30 days upon completion of 5 years service.
Enhanced Parental Leave.
Most sites have free car parking, Sports & Social Clubs, Gym, on site shops and subsidised canteens.

To learn more about our full range of benefits, view our Candidate Information Guide attached.


This post does not offer any assistance with relocation allowances.
Please be advised the department is conducting a review of all pay related allowances which could impact on those allowances that the post currently being advertised attracts.

Working Pattern

The post advertised is for 37 hours net, however the Ministry of Defence offers a range of flexibilities to enable a better work-life balance for employees. Flexible working, Part-Time working and Job Share working patterns will be considered.

Things you need to know

Selection process details

This vacancy is using Success Profiles , and will assess your Behaviours and Experience.

Please ensure that at the application and interview stages of the campaign you review the Success Profiles Framework to assist you in the demonstration of your skills and experience.

Your suitability for the role will be assessed using the Success Profile elements that have been chosen for this campaign. Each element will be scored accordingly, and the successful candidate will be appointed on merit.

At application stage you will be assessed against the following:

CV – Job History, Full Qualification details and Previous Skills & Experience
Personal Statement – Please use examples to demonstrate relevant, suitable experience and knowledge at an appropriate level in providing business support to multi-disciplinary teams.

At interview you will be assessed against the above, PLUS the following:

Managing a quality service
Delivering at pace

We want to offer opportunities to all who are successful at interview for our roles, but this isnt always possible, so we do hold candidates on an active reserve list for 12 months. It is also possible that we may offer similar lower graded role/s to reserve candidates or, if no reserves are appointed, candidates that meet the lower grade criteria in merit order.

Application sifting is scheduled to take place on week commencing: 20/02/2023.

Interviews are currently taking place either MS Teams or Face to Face and will be conducted week commencing: 27/02/2023.

A minimum of 2 full working days notice will be provided for interviews. We endeavour to stick to these dates, but these are subject to change around business needs.

To assist with your application please find attached below:

1. DIO Candidate Information Guide
2. DIO Candidate Information Guide Accessible Version

For help and support with your application check out our

Civil Service Careers Homepage and the How to apply section

Feedback will only be provided if you attend an interview or assessment.


Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check .

See our vetting charter .

People working with government assets must complete basic personnel security standard checks.

Nationality requirements

This job is broadly open to the following groups:
UK nationals
nationals of Commonwealth countries who have the right to work in the UK
nationals of the Republic of Ireland
nationals from the EU, EEA or Switzerland with settled or pre-settled status or who apply for either status by the deadline of the European Union Settlement Scheme (EUSS)
relevant EU, EEA, Swiss or Turkish nationals working in the Civil Service
relevant EU, EEA, Swiss or Turkish nationals who have built up the right to work in the Civil Service
certain family members of the relevant EU, EEA, Swiss or Turkish nationals
Further information on nationality requirements

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission’s recruitment principles .

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

The Civil Service also offers a Redeployment Interview Scheme

Read more…

To apply for this job please visit uk.whatjobs.com.

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